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Frequently asked questions
How do I connect with Bajaj Finserv Health Ltd?
Please get in touch with BFHL customer care through the below modes and channels, using your registered contact details:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in
How do I change my demographic details?
Please get in touch with BFHL customer care through the below modes and channels, using your registered contact details:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in
How to change my email, mobile no., address in my policy doc?
Please get in touch with BFHL customer care through the below modes and channels, using your registered contact details:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in
How to get my Product documents
Your Product document will be sent to you via e-mail & SMS on your registered mobile number. In case you have not received your documents, please do get in touch with BFHL customer care through the below modes and channels:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in
Please note as part of the go green initiative most Insurance companies are providing the insurance policy documents via soft copy on email or through a SMS Bitly link, the same is valid as per the Insurance regulator and will be honoured for all claim requests.
Is the insurance policy restricted to Ruby Hall Clinic?
The Health Insurance Policy is issued by Bajaj Allianz General Insurance Co. It can be used across all hospitals.
When will my lab results be available?
Your lab results will be available within 1 to 3 business days.
Can I go to any of the Ruby Hall Clinic centers to get the tests done?
Yes, you can go to either Sassoon Road or Hinjewadi or Wanowrie with prior appointment.
Can anyone else in my family claim the lab benefits?
Only the adults covered under the package are eligible to get the tests done
How can I redeem the coupon code that I have got for lab tests?
Its easy! Simply login to your Bajaj Finserv Health App and follow the simple steps mentioned, anytime anywhere. Alternately, you can get in touch with our customer service team at:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in
Can I cancel / reschedule the booking on call?
Yes, you can cancel the lab test booking by getting in touch with our customer service team
Where can I view my Ruby Hall Bajaj Health Card?
You can view your Ruby Hall Clinic Health Card on Bajaj Finserv Health App.
Go to Menu > My Products
What are the facilities/ locations where this card can be used ?
The card can be used across all 3 Ruby Hall Clinic hospitals in Pune located at Sassoon road, Wanowrie and Hinjewadi.
How do I redeem my cashback amount?
Cashback amount can be utilised at the Ruby Hall Clinic from where the card was purchased for services availed at the Pathology, Radiology or Health Checkup departments.
How do I avail the benefits mentioned on the card when I visit the hospital ?
Availing the benefits is easy! Simply show your e-card as displayed under My Products on the Bajaj Finserv Health App at the Ruby Hall Clinic billing counter at the time of billing.
Can the Ruby Hall Clinic Bajaj Health Card be transferred to someone else?
Your Ruby Hall Bajaj Health Card cannot be transferred.
Can this card be used on top of another discount at Ruby Hall Clinic?
Only 1 scheme/benefit is applicable for a given transaction.
Can I use the OPD benefits in any hospital or clinic other than Ruby Hall Clinic?
Under Complete Health Solution, the benefits are available across all 3 Ruby Hall Clinic facilities.
How to use the OPD benefits?
Simple!
Step 1: Visit Ruby Hall Clinic, avail of doctor cosultation, pay for it and collect your invoice.
Step 2: Login to our Bajaj Finserv Health App and fill out few details of your visit, upload the invoice, share details of the account into which you would like to get the consultation amount reimbursed. Alternately, you can also call or email to us with the details.
It will be done with 24-48 hours of receiving the complete details.
Can the total benefit be claimed by one person even if the package includes more than one person?
Yes, there is no restriction on individual use as long as he/she is registered under the package. The capping is only on the total usage value.
Can I cancel the product?
Complete Health Solution can be cancelled within 30 days from the day of purchase, provided none of the benefits have been utilized. Please contact us for further information:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in
Where can I view and track the Complete Health Solution product post purchase?
You will receive the welcome letter on your registered mobile number and email ID. It can also be viewed on Bajaj Finserv Health App which is available to you as part of the product bundle.
Go to Menu > My Products