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Popular Specialities

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Ophthalmologist
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Ophthalmologist

Eye pain, Double vision, Decrease in vision

550

Urologist
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Urologist

Urinary infections, Kidney problems, Pelvic pain

750

Neurologist
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Neurologist

Paralysis, Memory issues, Trouble in sleeping

750

Diabetologist
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Diabetologist

High blood sugar, Sudden weight loss, Slow healing sores

550

Pulmonologist
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Pulmonologist

Breathing problem, Chronic cough, Wheezing, Lung infection

750

Ayurvedic/ Homeopathic

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Mental Wellness

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How it Works?

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FAQs

My doctor is not responding to my messages, what can I do?

Most doctors take less than 5 minutes to send the first response. If it has been over 5 minutes, and the Doctor has not responded, we share a reminder notification. Please wait for another 5 minutes, in case the Doctor still doesn't respond, you can reach out to us at customercare@bajajfinservhealth.in or on 020-48562555

Can I ask questions after my consultation has ended?

You can send unlimited messages for 3 days even after your consultation is over. If you have any query within 3 days of consultation being completed, you can ask your doctor on the chat window. If after 3 days there are more questions you need to ask, then we request you to book a follow-up appointment from our Bajaj Finserv Health app

Why has the Doctor ended my consultation?

Once the doctor completes the diagnosis and answers all your questions, he/she can end the consultation. Generally the doctors confirm with their patients and then end consultations. If this was not the case, you can still ask unlimited questions for 3 days after the consultation is complete.

I have selected the wrong speciality, how can I change it?

Based on your selection of speciality, a doctor is assigned to you. If you and the Doctor both agree that a wrong speciality has been selected, you may request the Doctor to cancel the consultation. A refund will be initiated immediately, which should reflect in your account in 3-4 working days. You can start a fresh consultation with the correct speciality.

Why didn't my doctor share a prescription?

Prescriptions are given at the discretion of the Doctor and may not be necessary in every consultation. There are sometimes multiple ways to treat a health issue such as lifestyle changes, rest, or diet modifications. If this was not the case, you can message the doctor for 3 days after the consultation is over and address your questions.

Why is my doctor prescribing too many medicines?

The doctors prescribe medicines based on their diagnosis. If you feel you have been prescribed medicines that are not suitable for you, we request you enquire with the Doctor for the same. You can message the doctor for 3 days after the consultation is over and address your questions.

I have problem with my doctor's behaviour, what can I do?

At Bajaj Finserv Health, we take security seriously for both doctors and patients. If you feel that your doctor's behavior was rude, insensitive or unprofessional, we request you to immediately report the same by writing us an email at customercare@bajajfinservhealth.in or calling us at 020-48562555

How can I know whether my Doctor is qualified?

At Bajaj Finserv Health, we rigorously follow Doctor verification. We only onboard Doctors post a strict verification process. Please be assured that you are taking to a verified Doctor. If you still have questions, please reach out to us at 020-48562555

What can I do if I don't agree with Doctor's treatment?

Sometimes there are multiple ways to treat a health issue. Basis experience of your doctor, suitable diagnosis will be provided to you. If you are not satisfied, you can message the doctor for 3 days after the consultation is over and address your questions.

How can I check my refund status?

When a paid consultation is cancelled, a refund is automatically generated. The payment should be credited back in your source account in 3-4 working days. Please wait and check with the bank if refund is not deposited after 4 working days.

Why is my chat window not working?

At Bajaj Finserv Health, we make sure that there are no technical glitches, and your consultation is conducted smoothly. However, if you are still facing issues, we kindly request you to do the following steps: 1. Please check if you have the latest App. If not, kindly visit the Play Store/App Store to update your app 2. Please check if you have an active internet connection. If not, once your internet comes back, you can automatically use the chat 3. Please log-out and log back in

It has been over 2 minutes, why has no doctor been connected?

We apologize of the inconvenience caused. This can happen due to high demand of our services, and all the available Doctors are attending their patients. You may choose to Try Again and our system will search from the list of available Doctors again, and connect if a Doctor is available. If you decide not to go ahead with the consultation, you can select Initiate Refund, and your payment will be immediately initiated for refund. The money should be credited back in your source account in 3-4 working days.

The specialization I want is not available under Instant Consultation, what can I do?

We apologize of the inconvenience caused. At Bajaj Finserv Health, we regularly update our services to provide the best experience. If the specialization you are looking for is not available, please reach out to us <CS number>. We will try to add the speciality as soon as possible. You can also choose to consult in-clinic or Tele-consult with your chosen specialization on our App. For any queries with your booking, please email at customercare@bajajfinservhealth.in or call us at 020-48562555

Why am I unable to apply my free Tele-consultation offer?

Your offers are automatically applied on the payment screen where the benefit will reflect in the total amount payable. Every offer has certain terms and conditions, due to which the offer may not be applicable to you. We kindly request you to read the terms of the offer. In case you are not satisfied, please email at customercare@bajajfinservhealth.in or call us at 020-48562555

Why am I unable to avail my Health Prime membership benefits?

We apologize of the inconvenience caused. Health Prime membership comes with multiple benefits and has certain terms and conditions. If an offer is applicable to you, it is automatically applied on the payment screen, and the benefit will reflect in the total amount payable. We kindly request you to read the Health Prime offers. In case you are not satisfied, please email at customercare@bajajfinservhealth.in or call us at 020-48562555
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