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Users Feedback

Affordable and quick tele consultation. Top doctors are available on this app, Which is great.

Mr. Nikunj Agarwal

With 4 kids, and a 9-5 job, it is not easy to manage and balance. In the past, when any of my kids used to fall sick, I had to take a leave and stay at home to take them to the local pediatrician. This affected work and my career responsibilities. Even my husband has a full-time job, so it becomes difficult for us to juggle. Thanks to Bajaj Finserv Health, we can now teleconsult the doctor at any time, video call and live chat when required. This has given me peace of mind and saved so much of time.

Ms. Priya Chaturvedi

I am single father with 2 kids. I am also a commercial pilot. It is important for me to stay fit for my career and my children. With Bajaj Finserv Health and their affordable healthcare plans, I am now able to take regular live sessions with doctors, teleconsult and save time easily.

Mr. Ajit Kumar

Which specialists can I consult with via online doctor consultation?

There are several specialists that you can consult for a wide range of medical conditions. On the Bajaj Finserv Health, you can consult with the following specialists:
  • General physician: These doctors look after your overall health
  • Dentist: Specialists who diagnose and treat teeth related issues
  • Dermatologist: Skin care experts who look after skin, hair and nails
  • Gynecologist: Women’s health care experts who resolve period and pregnancy related problems
  • Cardiologist: Doctors who specialize in heart health management
  • Oncologist: Cancer specialists who treat tumors and cancers affecting different body organs
  • Urologist: These experts treat diseases of the urinary tract
  • Nephrologist: Kidney care specialists who diagnose and treat kidney problems
  • Neurologist: These doctors are trained to diagnose all issues pertaining to brain and spinal cord
  • Ophthalmologist: These eye doctors are experts at treating eye-related health problems
  • Psychiatrist: Mental health experts who use medication & other modes to treat anxiety & stress
  • Psychologist: These experts use counseling and talk therapy to treat mental health problems
  • Ayurveda experts: These specialists use Ayurvedic techniques & methods to treat health issues
  • Sexologist: These doctors help patients with all issues related to sexual dysfunction
  • Gastroenterologist: Stomach doctors who help with digestion related health troubles
  • Homeopathy experts: Specialists who excel at treating medical issues using Homeopathy principles

How to consult a doctor online?

It is extremely easy to consult a doctor online. Here are the steps for booking an online doctor consultation with Bajaj Finserv Health:
  • Download the App on your smartphone or visit the website
  • Search for the specialist you wish to consult, e.g., dentist, general physician, gynecologist, homeopathic or ayurvedic expert - you will see a list of experts
  • Select the video consultation mode
  • Choose from the list of top doctors that will appear
  • Select an appointment time from the available time slots
  • Make your payment to confirm your booking
  • Be available with good internet connection at the booked time

- Understand who you want to consult

Many people get extremely confused about who they should consult for their health issues. If you have a mild health problem, like a cough or cold, speak to a general physician first. If you require advice from a specialist or if the health issue is chronic, a general physician can give you appropriate guidance. If you are already in touch with a specialist, and want a second opinion, you can look for more doctors of the same specialty using the search bar.

- Select an expert

After understanding which specialist you wish to consult, select an expert near you who deals with the health issues you are facing. You can select the doctor, based on their location, consultation fees and appointment availability. Online medical consultations are extremely efficient because you can filter the price, select your availability and check reviews instantly.

- Book an appointment

After going through your choices, it is time to make a decision. Select an expert as per your preferences and fix your slot. You will get confirmation after completing the booking. After receiving the confirmation, you can relax! Your doctor will speak to you at the designated appointment time.

Why choose online doctor consultation with Bajaj Finserv Health?

Technology has optimized the way we think, the way we choose, and the way we function. Medical assistance is now faster and simpler. Online medical consultations have become the new normal for both doctors and patients, especially after our experience with the COVID-19 pandemic. Online medical consultations are the best way to ensure good health while staying safe and protected from the risk of infections. You can browse through a list of expert medical specialists, select a doctor and book an online appointment with a doctor who best suits your medical needs. You can book an online consultation with dermatologist, psychiatrist, gynecologist, psychologist, etc. and other specialists through the Bajaj Finserv Health App and website.

Benefits of online doctor consultation

  • Safety
  • Comfort
  • Convenience
  • Expert care
  • Privacy
  • Saves time

- Safety

If you book an appointment online and avail the benefits of online medical consultation, it becomes easy to avoid any diseases that you might contract on the way to or during your doctor visit. A clinic can often be a major carrier of diseases and infections, despite all precautions. Whether you wish to connect with a doctor for skin rash treatment, consult a mental health expert online or resolve period related problems, you are always protected when you opt to consult a doctor online.

- Comfort

The best part of an online consultation is that you do not need to travel anywhere to meet your doctor and resolve your health queries. This cuts down on any commute issues you may face when visiting a doctor, such as traffic, delays in finding the location, taking out time from your full-time job, and other logistical delays. This mode of a doctor visit is also useful for people who live alone or do not have anyone to take them for a doctor visit. Online medical consultation lets you get expert advice from the comfort of your house.

- Convenience

If you are working full-time, have children, or have old parents who are dependent on your care, it can be a tedious task to go to a doctor in person. The simplest task in such situations is to book appointments online. Every step of the process, from the doctor booking to the medical consultation is possible to do online without stepping out of your home. Location, outfit, distance, fuel, and other such variables are completely irrelevant when it comes to online medical consultations. Make your booking online and take expert advice from top doctors across the country, irrespective of your geographical location. This is the biggest advantage of any online medical consultation, which makes it a convenient and simple option for everyone. In addition, if there is a situation where you need medical advice while traveling or when you are in a new city, booking an online doctor appointment is the most trusted solution.

- Expert care

With Bajaj Finserv Health, you can be assured of expert health care. All our partner doctors have been selected with care and verified for authenticity. So, any doctor you pick from our list will be able to provide you with authentic and good medical guidance for your relevant health issue. Instead of using the internet for self-diagnosing, use it to book an appointment with one of our verified doctors and get the best possible healthcare.

- Privacy

Many times, people shy away from going to the doctor because of social taboos and stigmas. For example, mental health still remains taboo in most parts of the country. This issue is avoided and considered a non-issue or something to be hidden and ignored. This attitude is common among the rich, poor, educated and uneducated people. The problem is only made worse by the lack of awareness regarding the importance of addressing mental health problems in rural populations. Online medical consultation removes all threats to your privacy. You can make an online doctor booking for a time that is convenient to you. Book appointments online and be assured of privacy.

- Save time

Time is more precious than ever, in this world of multitasking, where we juggle responsibilities, leisure, and ambitions. Waiting time for doctors can usually be a frustrating reality we have to deal with every time we visit a hospital or a clinic. Online doctor bookings completely eliminate the “waiting time” and make your doctor appointments efficient and quick.


What is online doctor consultation?

Online doctor consultation is a facility using which you can connect with trusted doctors from various specialties via telephone or video call. This method allows you to get access to top doctors across the country by removing the geographical limitation. In order to book doctor consultation, you simply need to select your preferred doctor from the desired specialty, check his/her profile, experience and expertise and make your booking for the available slot.

Which conditions can be diagnosed and treated via online doctor consultation?

A virtual or online doctor appointment over video is as good as an in-clinic visit for most health issues. You can book an appointment with almost all types of specialists on our online doctor consultation App, including gynecologists, pediatricians, dentists, general physicians and dermatologists. When you consult a doctor via online mode, he/she will ask you detailed questions about your complaint, inquire about pre-existing medical conditions, family history and medication use. Based on this information and a virtual physical examination (on video call), the doctor is able to make a diagnosis and prescribe medication. During the online consultation, if the doctor feels the need to make a physical examination or provide in-person treatment (e.g. physiotherapy), he/she may ask you to visit the clinic.

Is it legal for doctors to provide online consultation?

Yes. Online doctor appointment via telemedicine is legal as per the Indian Medical Council Act of 1956. The Medical Council of India Board of Governors (MCI BOG) has allowed all registered doctors to provide consultation via online mode. However, there are telemedicine practice guidelines that need to be followed by these doctors while practicing online medical consultation. This is done to ensure that patients are able to get good treatment from the comfort of home. For both, in-clinic and online consultation, doctors follow the same professional and ethical standards for their patients.

Can a virtual doctor prescribe medicine?

Yes. A virtual doctor is able to diagnose diseases and prescribe medicines. Doctors practicing through telemedicine can prescribe a wide range of medicines including antibiotics, medications for hypertension, cholesterol, fever, common cold, and more. Once your online doctor consultation is over, an e-prescription will be generated for you on the Bajaj Finserv Health App. This is a valid prescription that can be used at any pharmacy to buy the required medication.

Are virtual doctor visits cheaper?

Sometimes an online doctor consultation may cost less, but top specialists often charge the same for online as well as in-person visits. This is because the doctor offers the same time and effort to help diagnose and treat your condition. However, an online doctor consultation can often be more affordable, convenient, and easily accessible. It is cost-effective as it eliminates expenses related to travel and transport. Besides, you save time and don't have to wait in long queues. An online doctor chat or a video consultation doctor helps in overcoming geographical barriers to healthcare.

Are virtual doctor consultations as effective as in-person visits?

The charges for an online doctor appointment depend on the consultation fees charged by your chosen doctor. A great way to save money and get expert medical advice is to invest in a healthcare plan powered by Bajaj Finserv Health that includes FREE doctor consultation benefits and more. You can browse through the various plans we offer and select one that best suits your healthcare needs.

What do I do if my call is disconnected in the middle of online doctor consultation?

If your call gets disconnected in the middle of your appointment, the doctor will call you back as soon as your and their internet connection stabilizes. Please be assured that the doctor shall complete your consultation as required.

Do doctors provide online consultation for emergency situations?

For emergency situations, it is always better to consult a doctor in person because the doctor may need to perform physical intervention to help the patient. So, in most medical emergencies, it is recommended that one visit the doctor’s clinic or emergency department at a nearby hospital.
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